Shipping and Return Policy
DotcomBeds
 Shipping-Return Policy
Warranty Info
DotcomBeds Shipping Policy / Return
Policy
To ensure customer satisfaction and low prices, shipping is included on all of
our items that are shipped within the Continental United States. At this time, we do not ship internationally.
We ship our products via FedEx, UPS, USPS,Averitt express, as well as utilizing several third party trucking
companies for larger furniture and bedding deliveries. Most orders that are submitted leave our
factories within 24 hours of placement. Some larger furniture orders
that need to be shipped via truckload may require a longer lead time of 7-10 days, as these items will need to
be scheduled for delivery at a time that you will be available to receive your shipment.
As part of our commitment to customer satisfaction, if there are any problems
such as a mistaken or damaged item within 30 days from the order date, the customer will receive a replacement
at no extra cost. If for any reason the customer is unhappy or
unsatisfied with their purchase, they are free to return the item within 30 days for a full refund. Please note
that some of the following charges do apply for returned orders:
• Depending on order type and size, a 15% restocking fee
will apply to all returns.
• For all orders sent back, other than damaged or mistaken orders, the customer
must pay for both the send and return shipping.
• All orders must be returned within 30 days
• Customers who are returning an undamaged product will receive a credit for their returned item once it has been received, and is deemed
to be intact less the shipping costs.
• If you order a memory foam, latex, adjustable bed, or spring bed you must wait
at least two weeks before returning the product if unsatisfied. Your body needs to take time to adjust to the
new mattress surface and this is our minimum time requirement for your body to become acclimated to the new
sleeping surface.
Upon receiving Your Shipment
Upon the arrival of your shipment, whether it was shipped small package or by
truck, please take the time to inspect your item to make sure that it was not damaged during transit. The
inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to
return the item, or have the item covered under shipping insurance. We urge you to not only inspect the outside
of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears
damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This
is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product
we will work very hard to get you a replacement as quickly as possible.
Warranty Information
Upon the arrival of your product please check to see if there is warranty information
included. Note, not all items come with warranty information. If there is warranty information available please
fill it out at your earliest convenience so that if there is a problem with your item it will be covered under
the insurance that is available. If you do not see warranty information please feel free to check the
manufacturer’s website to see if any warranty forms are available via their website. Not all manufacturers
offer a warranty program.
Ships Same Day
We
work very hard to get you the products that you have ordered as quickly as possible. On many of our items we
offer same day shipping! This means that if you order a product marked “ships same day,” before 1pm on any
business day, that this item will ship same day! If you do happen to miss the cut off point, then your item
will ship next day guaranteed! We want to make your shopping experience smooth and hassle free. Please let us
know if you have any questions, or of there is anything we can do to serve you better.
White Glove Delivery
White glove delivery service is a great solution for buyers who want their items
brought into the house and set up. Curbside delivery is included for free on ALL purchases on
DotcomBeds; for an extra fee white glove delivery service can be added to
an order.
White glove delivery service specifically includes the following:
• Delivery service will call to set up an appointment
• Delivery into the home up to two flights of stairs
• Unpacking of purchased goods ONLY
• Removal of packing material and boxes associated with purchased
items
• Set up of purchased items ONLY
Services NOT included in white glove delivery service:
• ANY movement of non purchased furniture
• Removal of beds, foundations, box springs etc.(these services can be purchased
for additional costs)
It is the customer’s responsibility to inspect and check purchased items for
damages or flaws upon delivery. White glove delivery service is a fantastic choice for buyers interested in
adjustable beds, large mattresses, assembled furniture and any item that ships
freight.
Refusal of Shipment
Policy
Once an order has been confirmed you have 12 hours
to cancel. If a product is damaged the customer can refuse shipment and avoid any shipping charges associated
with delivery. If a customer refuses shipment on a non-damaged delivery, it is the CUSTOMERS obligation to pay
for shipping both ways.
Warranty Info
Enso Sleep product warranty
-Click here to download copy
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